Jason Kilby came out to our home and gave us an estimate on a roof for our house. He was very thorough with his explanation. He was very patient and willing to answer our many questions! Customer service was an absolute 10/10.
Eric from Mr Roof arrived to do an inspection on my roof. Eric was very professional and very thorough with the inspection. He went over everything in detail and explained what he had found. I have a better understanding of my roof and what it needs. Eric was very easy to talk to and answered all my questions in detail. I appreciate someone being truly honest and up front. Also gave me a recap of our conversation and a list of estimates to fit my budget in my email. I Would highly recommend them for roofing in Cleveland, Ohio.
Professional presentation and work well done.
Very professional, and prompt.
Made sure everything was fixed to my satisfaction.
Fast service, great roof, repairman was very nice and courteous. Roof is 7 yrs old and in great shape.
Very professional, from our salesman to the crew that did the work. Would recommend Mr Roof to everybody needing a roofing company.
Called for an assessment and estimate for my roof, and Jon was on time, professional and detailed. Also gave me an honest opinion of my needs. Would definitely consider them for a full roof replacement when needed.
Many thanks to Eric M at Mr. Roof for getting our roofing project underway! He walked us through the process and the products step by step and was incredibly patient with our many questions. The responsiveness and follow through have been top notch. Scheduling and installation all went smoothly. The crew was hard working and attentive. Many thanks to all!
I just had a great roof inspection and quote from Jason Killy. He was very knowledgeable about all the products they offered and how everything works. He took the time and answered all my questions and explained everything if easy to understand terms.
Prompt, excellent work. From the estimate to the install was very stress free, no pressure. We weee able to ask all questions. Will highly recommend them to everyone!
Quickly came out to inspect a leak in our roof assessed the damage and was able to help us within 1 week. The repair was done very well and we havenâ€™t had any other issues.
Mr Roof did a great job from the beginning of the process to the end of the process. Everyone we worked with was very knowledgeable and professional, we felt very comfortable with them through the whole process from the quote to the installation.
Had some storm damage behind the front rain gutter and the Mr. Roof crew was on the job. I even had to push the repair back a few days due to a yellowjacket problem, but the pros at Mr Roof kept in contact and repaired the damage lighting fast. Thank you Kevin, you and your crew are the best!
Mr Roof goes above and was a pleasure to work with. Upfront pricing with no hidden fees and great customer care.
Received an estimate yesterday with Mr Roof roofing company and their representative Eric and we couldn’t be more pleased! He was extremely informative and honestly quite interesting! Besides being so acknowledged on their procedure and the materials they use, he was very personable! He understood our desperate situation with our roof and our financial situation. From the time Eric got there to the time he left he NEVER pushed us to make a decision! He left with us telling him we’ll get back to him and with the quality of work and guarantee behind it he doesn’t have to….. We are so happy with the quote and Eric himself, that we are looking forward to this. I doubt there’s a better roofing company anywhere that can beat what they have to offer!
I had Mr.Roof out to do an inspection and roof inspection last week. I decide to go with Mr.Roof because of the professionalism and the warranties are excellent. Shout out! To Jason Kilby for helping us make the correct roofing decision.
Leak in ceiling..called Mr Roof, they came right out, Brick and morter was bad on chimney it needed rebuilt. They came right out and rebuilt it. While here I spoke to them about a window that wouldn’t stay open, he fixed it right then. We have used them for a new roof, windows, siding, soffits, gutters and downspouts. Highly recommend. They stand behind their work…
Great to work with and they did an outstanding job! We worked with Joe in sales and Nelson as team lead. Both very professional and on time!
I was blown away by how professional and responsive Mr Roof was. Excellent service and value.
This was really a solid experience all around. My first interaction was with Victor on the sales and estimate part of the process. He did an excellent job reviewing the company details of Mr. Roof, the specs they follow when replacing a roof, the Mr. Roof warranty, and the material that would be used on the roof. Victor was professional, knew his information and was exceptional in getting back to me. I had an order for a shingle replacement, that turned into removing the gutters that turned into doing the gutters and Victor never missed a beat! The roof was scheduled very timely and it was a fairly large roof. Kevin called me the morning of the roof work and explained in detail what would occur and asked for questions and answered any questions I had. The crew did an excellent job replacing the roof and it was remarkable how well they did it in two days and left the job site in great shape. The crew leader asked if he could pull the trailer that would take all the shingles and material off the job site before doing it. The crew was respectful of the property and friendly. If I had a question and called Kevin, he picked up. Kevin was nothing short of amazing with his attentiveness! He always got back to me quickly and when having trouble getting a hold of Mr. Roof team to schedule the gutters, Kevin scheduled them for me! Kevin inspected the roof, attended to anything that may have been needed and answered all my questions and reiterated the Mr. Roof warranty. Kevin was super personable and a great asset to the process and very much appreciated! It was a great experience overall, with the Mr. Roof warranty and experience I would recommend you check them out for your next roofing/gutter needs!
Very happy with all aspects of my new gutter project. Very helpful sales person and excellent installation crew. This is not the first project Mr. Roof Ann Arbor has assisted us with and each experience has been awesome!
Eric was very kind, informative, clean and clear with inspection and explaining the company value and I look forward to speaking with him again soon.
Jon from Mr. Roof provided an incredibly thorough and detailed explanation of the entire roof project, which I truly appreciated. His expertise and willingness to explain every aspect of the process made me feel confident and well-informed. It’s rare to find such dedication to customer understanding, and Jon’s efforts certainly stood out. Kudos to him for his outstanding service!